Charlett Zea
map-marker Miami, Florida

Incorrect order

Ordered seat covers THROUGH carcoverusa and the rear seat covers are made for removable headrests. After calling the manufacturer I found out they don't even produce a cover that is made for my car.g
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Resolved
Paul G Cgr

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Verified Reviewer

Resolved: Scam, paid for product I never received.

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Updated by user Feb 01, 2024

Company fixed the issue and I have been provided with full refund. After I filed a consumer complaint with federal Trade Commission, Florida Attorney General, BBB, and filed a dispute with our credit card company.

This Bully returned our funds. Beware, he manufactures Nothing, and 3320 Colonial Drive, Vero Beach, Florida is the address of the post office.

Updated by user Jan 27, 2024

Federal Trade Commission law states that the payment must be returned within 7 business days.

Original review Jan 27, 2024
Ordered car cover on 12/20/23. Company said it would ship on 1/11/24. It didn't. I contacted company again, they said it would ship on 1/18/24, it didn't. Contacted company again, they said it would ship on 1/26/24. It didn't. They kept my payment, I am now working with Florida Attorney General to get my payment refunded.
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Loss:
$380
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Beware

Matthew P Hey

Missing parts

CarCoverUSA - Missing parts
CarCoverUSA - Missing parts - Image 2
CarCoverUSA - Missing parts - Image 3
CarCoverUSA - Missing parts - Image 4
CarCoverUSA - Missing parts - Image 5
CarCoverUSA - Missing parts - Image 6
Didn't send the front seat covers only sent 4 head rest and back seat covers the front seat headrest don't fit at all I waited 3 weeks for this im so disappointed right now and they are not responding at allWtf
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Loss:
$362

Preferred solution: I would like my front seat covers asap

User's recommendation: Make sure all parts are in the package and they fit

Anonymous
map-marker Minneapolis, Minnesota

Where is my order

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I was under the impression that the car cover was in stock, now they are waiting for material? Also wish they had a phone number to call and get information.
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User's recommendation: Check if they have it in stock

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tucson, Arizona

Haven't received my order

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CarCoverUSA - Haven't received my order
Haven't received my order. No one to speak with and had an email saying my order will ship then11th of August and still nothing
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User's recommendation: Don't order from here

1 comment
Guest

Car caver USA are Very Dirty. I'm working with the Florida Attorney General to get my payment back. By Federal law, they have 7 business days to return my money.

Gary D Xox

Problem with return on #RA315315

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Read my three emails, Im tired of talking to a brick wall. For example, why do I need 100 symbols. I said what was needed to be said in fifty symbols.
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Pros:
  • Free shipping
Cons:
  • Return shipping fee
  • Restocking fee
  • Can not talk to anyone

Preferred solution: Full refund

User's recommendation: Don’t use this company

Anonymous
map-marker Denver, Colorado

Missing items

FedEx delivered my item to the wrong address. B****, just show a picture of a porch that is not mine. A watch deliver on the ninth They post to do a investigation and retrieve the package and deliver it to me. I call them to see what happened. And they say that close my case.
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User's recommendation: Yes, not your fault.

Anonymous
map-marker Dayton, Ohio

Where is my order? It was supposed to be at my house on October 18.

Im still looking for my order? Do you have any idea when it will be shipped to me? I ordered these car seats in September and received an email that they would be delivered by October 18, 2023. This date has passed and still no seat covers.
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Penny P Fzn

No product yet

I have not received my order yet. It's been over a month and there is no way to contact them. I wish there was a way to reach them.
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Pros:
  • Great product
Cons:
  • No way to contact company

Preferred solution: Deliver product or service ordered

User's recommendation: Be cautious

Stephen A Qfj

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Verified Reviewer

I haven't received my order

I ordered covers on 4/21 and was told estimated ship date was 5/10. After contacting them today,I received an email saying shipping date is now 5/19. Wish to cancel order.It seems they have no one who can talk over the phone!!! Crazy
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Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Do not order from.them

Kenneth b Eyc

Concerned about a order that's about 4 weeks old

I would like to know where my product is I've already paid for it and have heard nothing do not have a recommendation yet
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Loss:
$70
Pros:
  • Hard to get
Cons:
  • Impossible

Preferred solution: Deliver product or service ordered

Stacy M Npx

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Verified Reviewer

Dissatisfied

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Worst company Ive ever dealt with. My order was late, didnt fit, and the quality was poor.

I returned my item and they said I would get a confirmation for refund within 7 to 10 days. When I checked back after 2 weeks (4 total emails to them) they continued with awful customer service saying should be done soon and then completely stopped responding to me so I filed a claim with my bank and wrote a negative review on BBB. ONLY after they saw my review (which they completely denied my remarks and said I never contacted them) did they finally return my money but it wasnt even the correct amount! They owed me $71.99 and only refunded me $56.

Do not order from this company! Save your money!

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Loss:
$15
Cons:
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Do not order from this company

mlasare L

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Verified Reviewer
| map-marker Aurora, Illinois

Terrible lying, dishonest., thieving company

Updated by user Apr 03, 2023

I've hired an attorney for more than a dozen collection accounts falsely initiated by car cover usa.

Original review Mar 04, 2023
1.8 stars is 1.8 stars too many! Beware! You've been warned! Stay as far away as you can. Horrible, deceptive, incompetent. disrespectful, dishonest and will steal from you and harrass you.
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Diana H Gkz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Order not received

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CarCoverUSA - Order not received
CarCoverUSA - Order not received - Image 2
Well I tried calling the number listed and it is a non working number however when going through this website to call it rings then answered my a voicemail.. so to me this is just another scam
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Loss:
$100
Pros:
  • Have items i neeo

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use this listed customer service… it is probably a scam!

Anonymous
map-marker Ocala, Florida

Miss parts

Missing clips and string ties. Also disappointed the there is no hole for the VW emblem. Other than those two issues I like my new car bra.
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Kenneth N Ubs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mistake on my order

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CarCoverUSA - Mistake on my order
CarCoverUSA - Mistake on my order - Image 2
Updated by user Nov 28, 2022

Nothing has been developed yet, this is Taking to long, the wrong order is gonna ship by the time I'm done with this review or by the time I get a hold of someone

Updated by user Nov 28, 2022

No updates

Original review Nov 28, 2022
I accidentally ordered 2 seat covers for the back seat and I meant to order 1 for the front and 1 for the rear and I'm trying to get a hold of them before it ships so I can get my order right, I didn't order the seat cover for the front but I ordered 2 for the back which I obviously don't need 2 of them for the back.
View full review
Loss:
$210
Cons:
  • Communication and return emails

Preferred solution: I would like to get my order corrected before it ships

About

Summary

CarCoverUSA, Inc. is a large provider of car and truck covers. The company was founded in January 2014. Its headquarters is based in Staten Island, New York, United States. CarCoverUSA offers a broad range of products under the following categories: Car Covers, Car Bras, Seat Covers, Dash Covers, and Sun Shades. There is also a large stock of accessories including covercraft spare tire covers, car cover bags, cargo area liners, covercraft snap ring cover tire savers, and ProNet tail gate nets. Available payment options are Visa, MasterCard, American Express, and Discover. Clients can also use PayPal service. CarCoverUSA accepts returns within 30 calendar days of delivery for a full refund. Shipping costs are covered by consumers.

CarCoverUSA reviews and complaints

CarCoverUSA is ranked 194 out of 1161 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

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